April 22, 2003

LJ Rittenhouse
President, andBEYOND Communications
New York, NY 10025
Telephone: (212) 580-9176
Fax: (212) 580-1906

Dear Colleagues:

Spring is in the air, annual reports are in the mail and Do Business with People You Can Tru$t is going into its second printing.  This one-year anniversary reprint includes some powerful new endorsements on the book jacket and will be showcased by several events held at the 2003 Berkshire Hathaway Shareholder meeting weekend in Omaha, Nebraska, May 2-4.

Laura will accompany her cousin, Peter Morris, a first-time World Champion Scrabble player and author of Baseball Fever, for two book-signing events during the Shareholder weekend.  Warren Buffett invited Peter to the shareholder party on Sunday where he will challenge Berkshire shareholders to Scrabble - playing five games simultaneously!
 
Also, this year Tru$t will be featured in Waterstone's Booksellers and at other locations in Omaha.
  
Book Endorsements
 
Tru$t continues to earn coverage in the financial and business media.  Highlights include:
  • A full-page book review in the spring edition of Directors and Boards magazine.  The reviewer, Irene Natividad, President of Corporate Women Directors International, said the book was "required reading for the long-suffering investing public, as well as for officers and board members..."  Download the review.
  • A recommendation by Selena Maranjian of the widely-syndicated Motley Fool investment column.  Answering a reader's question on how to spot trustworthy business leaders, Maranjian replied:  "Try L.J. Rittenhouse's Do Business With People You Can Tru$t.  The author explains how to spot good ethics in letters to shareholders." 
  • Treasury & Risk Management Express, summed up an andBEYOND goal quite succinctly:  Write clearly and perform well.  This financial newsletter, with a readership composed of the nation's top CFOs and treasurers, reported our finding that companies with the most clearly written shareholder letters tended to outperform companies with letters full of jargon.
  • Jerry Walker, a senior editor with O'Dwyers PR Daily posted our news release that highlighted McDonald's consistent practice of candidly reporting problems about the company to its investors.  O'Dwyers is a leading publisher on the public relations industry.
Media Highlights
 
Much of our print coverage follows three recent news releases about the significant findings in our 2001 survey of shareholder letters.  We're especially proud of this unique effort to measure spin and jargon, or what we call "corporate fog."  Click the following links:
 
  • Barron's, the influential business weekly, recognized the importance of our "linguistic red flags" several years ago and has tracked our progress ever since.  Two articles in March and April highlight recent findings.  Click the following links:
 
  • CBS MarketWatch's Kristen Gerencher wrote an extensive report on andBEYOND Communications entitled, "Corner-office spin doctors - Study: Losses linked to jargon in CEO correspondence."  Click here to read the article online.
 
  • Bloomberg Radio reporter Patty Hall provided on-air commentary for our news release on HealthSouth.  The release detailed HealthSouth's failure in its 2001 shareholder letter in three simple tests for financial reporting integrity. CEO Richard Scrushy: (1) failed to distinguish between GAAP and pro forma earnings, (2) failed to demonstrate capital stewardship, and (3) boasted of meeting Wall Street's expectations.  If you have yet to read the release, click here to learn more about these red flags in CEO messages to shareholders.
 
  • The American Association of Individual Investors (AAII) gave front-page coverage of andBEYOND in their Fall '02 edition.  Click here to read Laura's article, "Shareholder Letter Revelations: Can You Trust the Corporate Leader?"
 
  • andBEYOND - a group of "Language Hawks"? Corporate Babble thinks so. The website, which exists to "promote clear, accountable communication in business, preferably while amusing its readers," deemed us potential allies in the "ongoing War on Babblism."  They cited our shareholder letter rankings and were interested in our research on jargon, spin and confusing statements in financial reporting.  Visit their informative, and often hilarious site: www.corporatebabble.com.

andBEYOND Goes Global 

  • Ciao Italia!  Look for us in an April 28th article about our corporate spin findings, written by Maria Teresa Cometto for Corriere della Sera, Italy's largest daily newspaper.
  • Jolly Good!  Brian Birkenhead of the U.K added the newest review for Tru$t on Amazon.com writing: 
Laura Rittenhouse has done us all a great favour in her book "Do Business with People you can Trust." It should be required reading for all CEOs and corporate communicators. At last we can see the prospects for creating shareholder value by full and honest disclosure.
  • "Oh Canada, Oh Canada..."  In March, Laura gave a keynote address on Building Communication Advantage to the Independent Power Producers Association in sunny Banff, Alberta.  Later that day, she lectured on sustainable investing at the University of Calgary's Haskayne School of Business.
 
Thank you for your interest and support for candid communication.  If you have any problems opening any of the links contained in this message, please do not hesitate to contact me.
 
As always, we look forward to hearing your questions, suggestions or other comments.  Have a happy Spring!
 
Stephen
 
 
Stephen Dandrow
Project Director
 
andBEYOND Communications Inc.
639 West End Avenue
New York, NY  10025
Phone: (212) 580-9176 / Fax: (212) 580-1906

 
Order Do Business with People You Can Tru$t, available on Amazon.com